Because our manufacturers custom color ever item, BotanicusGreen.com cannot provide refunds for items that arrive to the customer in working order. BotanicusGreen.com will provide a 25% refund on approved defective returned items.
BotanicusGreen.com recommends complimenting the colors of your office rather than matching them when purchasing a planter due to the different interpretations of individual color.
For larger orders, BotanicusGreen.com recommends first purchasing the small Phoenix cylinder or the small European cylinder with your color, finish and material selections to see for yourself how well your chosen color suits your décor. Simply write “Sample” in the comment box when ordering. Then, after you fill your full order, BotanicusGreen.com will credit you for the cost of your sample item!
BotanicusGreen.com adheres to the following policies provided by the manufacturer of our planters, for returns, cancellations and re-stocking charges.
Returns, Cancellations and/or Changes: Orders are processed immediately upon receipt and normally cannot be cancelled after one business day has expired without a cancellation charge. Return policy for items that are not defective 50% restocking fee plus customer pays return shipping.